Frequently Asked Questions
Do you sell by retail?
Can I get a sample before placing an order? How?
What about trial orders?
What packaging sizes are available?
Are there minimum order requirements?
How can I get a price quotation?
What is the FOB point for your products?
How can I choose the best solution for forwarding charges?
How quickly will I receive my order? What is your standard lead time?
How can I place an order?
After having received flavors for the first time, how can I get directions for use?
How can I get info about legal status of your products?
How can I get data sheets and MSDS?
How can I get technical support about specific projects?
How can I get support for recipe issues?
How can I find the best solution to a specific flavoring issue?
Do you sell by retail?
No, we sell only business to business
Can I get a sample before placing an order? How?
Yes. You only have to fill our Sample Request Form and send it by fax. Otherwise you can ask for sample via e-mail, with an indication of the food product batch you want to try
http://www.metroz.it/request.asp
What about trial orders?
Trial orders are possible for small quantities that are below minimum order requirements
What packaging sizes are available?
For powder flavors:
- 25 Kg
- 5 Kg (only for a few items)
For liquid flavors:
- 20/25 Kg
- 650/1000 Kg, in bulk unit
- 5 Kg (only for a few items)
Are there minimum order requirements?
Only for the amount (500 Euros).
The minimum quantity for single item corresponds to packaging size (see above)
How can I get a price quotation?
By simply asking for it by phone, by fax, by e-mail :
order.entry@metroz.it
agent@metroz.it
http://www.metroz.it/contatti.asp
What is the FOB point for your products?
Ex works Cologno Monzese (Milano) Italy
How can I choose the best solution for forwarding charges?
You should ask us to subit the best offer for different shipment, home delivery (by air, ship, land)
How quickly will I receive my order? What is your standard lead time?
for standard products lead time for shipment is 6 working days (14 for customized products);
the delivery date depends on the way of shipment you choose
How can I place an order?
By fax to this number +39-02-2540105
By e-mail to: order.entry@metroz.it
By e-mail to our exclusive agent:
agent@metroz.it
http://www.metroz.it/contatti.asp
After having received flavors for the first time, how can I get directions for use?
Please read the directions at chapter 2 in the flavour data sheet.
If you need more info please contact us
http://metroz.it/contatti.asp
How can I get info about legal status of your products?
By checking our data sheet at chapter 4;
if you need more please send an e-mail to:
qa@metroz.it
How can I get data sheets and MSDS?
Data sheets and MSDS are always delivered together with samples or orders.
If you need them in advance please contact:
order.entry@metroz.it
How can I get technical support about specific projects?
By sending us the Request form with details of the project or contacting us by phone or e-mail.
http://www.metroz.it/request.asp
How can I get support for recipe issues?
By sending us the Request form with details of your recipe issue or contacting us by phone or e-mail
http://www.metroz.it/request.asp
How can I find the best solution to a specific flavoring issue?
By sending us the Request form with details of the project or contacting us by phone or e-mail.
http://www.metroz.it/request.asp
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